What is Buchi Bundles?
Buchi Bundles is an e-commerce specializing in gift creations. The name “Buchi” comes from a senior cat our family have adopted during the pandemic. Please refer to our About page to learn more : https://buchibundles.ca/index.php/about-us/.
Where are you located?
Our base of operation is located in Montreal, Quebec.
Do you offer delivery within Montreal for last minute gifts?
Absolutely! If you need last minute gifts for any occasion, we offer delivery ($) within the island and surrounding areas. For custom items, we do require advance notice as it does take time to prepare your order. Notice may depend on how busy we currently are but please do not hesitate to reach out to us and we can see what we can do https://buchibundles.ca/index.php/contact/.
How does custom gifts work?
We offer various customization for your gifts and blanks would depend on availability which you can see from our website. Blanks may include tote bags, shirts, cups, key chains, bookmarks, and more to give you an idea. We have a portfolio of designs and we are open for suggestions as well. Before sending your gift, we send proofing to make sure everything is what you want.
To start, simply purchase a custom item from our website and we will reach out to you in regards to the design and confirmation.
What if I don’t like the customized item?
We make sure to confirm with you about the final product by sending proofing throughout the entire processing of your order. We would be sending you drafts of the design and even confirmation before putting the vinyl on the blanks.
We do not accept refunds and returns for finished customized items.
If a custom item has been started but not yet finished, we do offer a partial refund and the amount will depend on the processing step your order is currently in. For digital items, a 50% refund would occur for a project started but not yet delivered.
Please read more about our Refunds and Returns policy here: https://buchibundles.ca/index.php/refund_returns/.
How does shipping work?
We offer flat-rate shipping for orders made on the site. For orders made on IG with bank transfers we can get a shipping quotation for you.
What payment methods do you accept?
For deliveries/ in-person events; we accept e-transfers, credit/debit card payments, and cash.
For purchases made on the site, we use Stripe and accept most credit/debit cards as well as Apple Pay and more. We are currently working on setting up Klarna as well as Paypal for more payment options for you.
How long does it take for you to ship an item?
We ship your items between 1-3 business days depending on the time of the year and how busy the season is.
For customized items, it would depend on our communication as we do require confirmation before sending you your item. Once confirmation is received, we do our best to ship your item as soon as we can.
For gift baskets and bundles, we ship your item in around 2-3 business days.
For items with perishables like candy or chocolate, we do our best to send it to you in 1-2 business days.
How long does shipping take?
Shipping time for your item to arrive will depend on where your shipping address would be. We provide tracking information for you to be able to track your order at all steps of the way.